Frequently Asked Questions

Show ContentWho are UTILITY TEAM (UT)?

UT are an Energy Management business with state of the art offices in Coventry. UT specialise in managing energy contracts for organisations with multiple sites, some of which can be seen on our website.

Show ContentAre UTILITY TEAM Energy Brokers?

Yes, but that is only part of our services. Our clients, have access to our own web based energy portal where consumption and billing information can be tracked, contracts are visible and data can be stored so that all your business energy information is available to you when you need it.

Show ContentAre savings guaranteed?

In 2016 on 91% of tenders we saved the end user money. Overall UT saved 17.79% on average against current suppliers renewal quotes in 2016, and we have a track record of delivering savings on new engagements.

Show ContentWhat is a Letter of Authority (LOA)?

An LOA is a letter that gives UT authority to speak to energy suppliers on your behalf. This is required in order to gather data and prices and enables us to find you the best rate. This letter does not allow us to place a new contract or change your existing contract without your permission, and does not in any way form a contract between yourselves and UT.

Show ContentHow is UT charging for the service?

No fee is charged for the initial cost analysis, which will analyse existing contracts to identify opportunities for savings. Where a contract tender is provided, UT charge a commission to the energy suppliers, which is typically mitigated by savings achieved.

Show ContentIsn’t it cheaper for me to go direct to the energy companies?

In nearly all cases an energy broker will obtain better rates than an individual approaching energy companies direct, due to brokers having access to the B2B teams within energy companies, and approaching more suppliers in obtaining quotes.

Show ContentHow to make a complaint?

View the Utility Team – Complaints Procedure