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LATEST MARKET UPDATE: Gas and Power prices are largely trading at parity with last week’s levels, despite some significant price swings at the front of the pricing curve. The bout of low pressure has seen reduced wind output, increasing demand for gas-fired power generation and stretching a European gas system which is struggling to attract global LNG. Winter prices have also been volatile with concerns over gas storage levels being partially offset by positive supply news surrounding the potential completion of the Nordstream 2 gas pipeline. Prices further out have been softer, as renewed coronavirus fears in the wake of the delta variant have weigh on global oil markets.

A day in the life of Surj Pandher, Operations Manager

 

What is your role?
surj 2I am the Operations Manager.It is a new role, so there is still a lot of scope to add tasks, whether from myself or by helping others. I primarily have come in to make sure the smooth running of the office, looking into training needs for new and existing staff and recruiting for any new roles that we have. I work closely with other Managers and the Board to see what tasks we need to prioritise and work on a plan of action. As I get more experienced in the business, my duties are increasing, which is great!


What does a typical day look like to you?
I plan my week in my calendar, but there is also flexibility needed, my tasks can vary each day! From inducting, training, and recruiting to upskilling existing members of staff. One day I could be with a new starter showing them the ropes, the next day, I am in a meeting room with our pre-existing team training them about Excel and the jobs of formulas. An example of a day last week was two interviews in the morning, developing some new training material for our Key Account Managers and a number of office management tasks to keep the business running smoothly.

What tasks do you find take up the most of your time?
It has to be recruiting, which is great as we are growing as a business. Recently we have employed new Key Account Managers and Administrators to look after the key accounts that we have won. I have to make sure that the job specification is inticing for candidates, look through C.V’s, then screen the applicants, book interview time slots, conduct the interviews, score them applicants and give feedback. It is really enjoyable but does take up a lot of time. It is vital that we hire people who fit our culture and can deliver for us and our customers, so I am really conscious that we get this right first time. Although it is time-consuming, it is really worthwhile.

What made you decide to pursue a career in this field?
I have always been a people person, so I like to get the best out of everyone. I enjoy training and seeing improvement in work techniques or even an individual’s confidence. I like to see potential and the best in people, so I find it worthwhile being involved in the recruitment process. Overall, I want to make a difference and add a personal touch in everything I do.

 

"By hiring the right people, I feel we can build on the excellent customer service that we always offer. In addition by upskilling staff, we can always improve and do better with all our relations. If we have a positive work environment and respond to each other correctly, that will only be replicated with our customers."

 

How does your role support Utility Team customers?
By hiring the right people, I feel we can build on the excellent customer service that we always offer. In addition, by upskilling staff we can always improve and do better with all our relations. If we have a positive work environment and respond to each other correctly, that will only be replicated with our customers.

What do you like most about working at Utility Team?
The people for sure! Everyone chips in and are always approachable. I love the hard work and confidence that everyone has within their role. I am relatively new here but have been made to feel really welcome. There is a mixture of experience, backgrounds, and ages here, making it diverse and vibrant.

What parts of Utility Team culture do you enjoy the most?
The transparency! I think to improve and move forward, you have to be honest. Any concerns or issues can be dealt with as soon as possible like this. In the morning buzz, I have been impressed by how everyone has a chance to speak up, raise possible challenges and talk about their work, I like how everyone has an opportunity to say something, and they are included. There is a lot of support during these briefing for anyone who needs support. A great way to start the day!

What advice would you give to somebody wanting to enter the industry?
I would say try and learn from everyone. Everyone in every department has their own experience and knowledge. I think that you can learn something from everyone so make use of it! By listening, asking for help and learning, your own ability can grow!

 

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