Our Commitment to you
Utility Team is committed to delivering a high level of customer service to all of our customers. We will do our best to resolve any complaint within 28 working days. If we feel that this may take longer, we will contact you with an estimated timescale and keep you informed of the progress throughout. If your complaint is about our sales and marketing activities, you can be assured we will investigate it thoroughly.
Once we have investigated, our response to any complaint about the service we provide, our products or failure to meet the required standards in our sales and marketing will include (where appropriate) an apology, an explanation and/or compensation. We will also let you know what we have done to put things right moving forward.
What counts as a complaint?
A complaint is any contact from, or on behalf of, a customer or potential customer who is not satisfied with any part of our service.
How will we resolve your complaint?
We always aim to provide a high level of customer service and endeavour to resolve any complaints or enquiries that our new and existing customers may have. You can contact us through the following methods and we will acknowledge your complaint within 2 working days of receipt:
Phone: 024 76 997901
Post: Complaints Department, 1170 Elliot Court, Coventry Business Park, Herald Avenue, Coventry, CV5 6UB