LATEST MARKET UPDATE: UK gas and power markets have traded lower across the curve so far this week, with a bearish outlook as Norwegian outages come to an end next month and fears of a second wave of Coronavirus has pushed prices within the wider commodities lower. Oil prices in particular continue to be pressured by the threat of a reduced demand that a second wave of Coronavirus could bring, with prices trading below $40/bbl for the first time since mid-June.
A complaint is any contact from, or on behalf of, a customer or potential customer who is not satisfied with any part of our service.
We always want the opportunity to resolve any issues our customers have so want to hear about it as soon as possible. You can contact us through the following methods and we will acknowledge your complaint within 2 working days of receipt:
Phone: 02476 997 901
Unit 10 Bow Court,
Utility Team are committed to providing the highest possible standard of customer service but at the times when a customer feels our service falls short of this, we will endeavour to resolve your complaint quickly, efficiently and within 28 working days. In the event that a complaint cannot be resolved within this timeframe we make the commitment to ensure that customer is kept informed and updated on the progress throughout its journey. You can be assured that all of our complaints will be investigated thoroughly and appropriate actions taken.
Upon resolution we will provide the customer with written acknowledgement that the complaint is closed, this will include (where appropriate) an apology, an explanation and/or compensation. We’ll also provide feedback on what we have done to put things right.