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LATEST MARKET UPDATE: Gas and Power prices are largely trading at parity with last week’s levels, despite some significant price swings at the front of the pricing curve. The bout of low pressure has seen reduced wind output, increasing demand for gas-fired power generation and stretching a European gas system which is struggling to attract global LNG. Winter prices have also been volatile with concerns over gas storage levels being partially offset by positive supply news surrounding the potential completion of the Nordstream 2 gas pipeline. Prices further out have been softer, as renewed coronavirus fears in the wake of the delta variant have weigh on global oil markets.

Complaints Handling Policy

 

What is considered as a complaint?

 

A complaint is any contact from, or on behalf of, a customer or potential customer who is not satisfied with any part of our service.

 

How will we address a complaint?

We always want the opportunity to resolve any issues our customers have so want to hear about it as soon as possible. You can contact us through the following methods and we will acknowledge your complaint within 2 working days of receipt:

 

Phone: 02476 997 901

Email: enquiries@utilityteam.co.uk

 Write:

Office Manager – Complaints Head Office: Unit 10 Bow Court,

Fletchworth Gate

Coventry

CV5 6SP

Our commitment to the customer

Utility Team are committed to providing the highest possible standard of customer service but at the times when a customer feels our service falls short of this, we will endeavor to resolve your complaint quickly, efficiently and within 28 working days. In the event that a complaint cannot be resolved within this timeframe we make the commitment to ensure that customer is kept informed and updated on the progress throughout its journey. You can be assured that all of our complaints will be investigated thoroughly and appropriate actions taken.

 

Upon resolution we will provide the customer with written acknowledgement that the complaint is closed, this will include (where appropriate) an apology, an explanation and/or compensation. We’ll also provide feedback on what we have done to put things right.