Quality Policy Statement

PS13 Quality Policy

Informed and intelligent energy purchasing is essential in the modern business environment.  Utility Team provides dedicated support for businesses who wish to reduce their environmental impact and overheads.  Our awareness of the products offered by our supply chain and their relevance to our customer’s business will allow us to present and execute an effective strategy for consuming and in some cases generating energy.  Our services are available and apply to all business sectors regardless of size or complexity.

Our Company is in a fast evolving and growing marketplace with high volumes of customer contact, these customers deserve value as well as expertise through our people and, we believe, this has to be driven by continually improving our service.  We will do this through ensuring continued learning and development of all Directors, Senior Management and Staff.  This will be driven through in-house and external training resources and will ensure the Quality of service given will strengthen our customer’s satisfaction and our company growth and sustainability.

In order to achieve this commitment, the company will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.

In particular, the management will:

• Monitor and measure the effectiveness of our business processes and company objectives through our Management Reviews and Internal Audit Processes
• Monitor customer satisfaction and set objectives for continuous improvement
• Analyse the causes of any complaint and take appropriate action to prevent recurrence
• Ensure the availability and competence of the support resources for the core processes
• Provide the necessary work environment to ensure the wellbeing of our employees and visitors
• Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices. These will be considered by senior management and appropriate actions taken and communicated
• Ensure that all employees are aware of our Quality Policy and committed to the effective implementation of our Quality Management System
• Make our Quality Policy available to all relevant interested parties.
• Ensure that the company complies with all necessary regulatory and legal requirements

The achievement of our quality objectives and continuous improvement is fundamental to all activities carried out within our company and must be practiced by all employees and partners as an integral part of their daily work.