Coventry based company Utility Team have clearly established their place in the energy arena. Standing out from the crowd and establishing that customer service is palpably of upmost importance and a high priority to them by winning the prestigious TELCA Award- Best Customer Service for Large Customers.
The energy procurement industry is notoriously a competitive and congested one and is marred with a bad reputation. Respectable, honest and reputable companies can therefore be tarnished with the same brush struggling to be recognised. This is where established awards come into play.
The TELCA Awards are prestigious and infamously recognised in the industry. The judging process is thorough and to even be shortlisted is difficult and challenging. There is not only one but two judging stages that each category go through where a panel of independent experts decide the outcome. There were 10 awards and the winners were announced on Wednesday 26th June.
Utility Team helps organisations and businesses drive down the cost of their energy bills, offering energy management and advice and green energy-efficient options as well as a host of other supplementary business utility services. They are fast establishing themselves as successful, strong and top contenders in this industry and continue to demonstrate their knowledge, expertise and level of service.
Matt Jakeman, Chairman of Utility Team said “Providing superior customer service is paramount to us, we ensure we treat our clients with the utmost respect, honesty and integrity at all times. Our commitment to great customer service is at the very heart of our company, it’s a key aspect of the training all of our staff receive and our ISO certification and processes ensure this training is followed in our day to day work. It’s embedded in our business strategy and that’s what distinguishes us from our competitors. Winning this award clearly establishes we have done this successfully. We are proud and thrilled to have received such a remarkable award.’
Not only have Utility Team won this respective honour, this year marks their 10th birthday. Their company have been growing rapidly and as such have needed to move into new offices to incorporate this growing team and the services they offer. They have branched out and offer services in both the US and Europe. To ensure they are keeping on top of the processes and administration required in offering such a high-level service, have become certified not only in ISO 9001 but ISO 14001 and Cyber Essentials (UK government certification for protecting sensitive client data). They have connected and established their place with Cornwall Insights, a nationally recognised energy industry expert and research organisation. Being ranked 1st for services offered and 25th out of 110 companies within the energy industry overall (within industry and commercial) which is an impressive feat for any energy procurement company. The sky’s the limit for this ever-growing company and there is no stopping them.
To contact Utility Team about your options email firstname.lastname@example.org or call 02476 997 901